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Terms and Conditions

The following Terms and Conditions are entered into by and between you and Sourced4Paws (“Company”, “we”, or “us”).

The following Terms and Conditions govern your access to and the use of www.sourced4paws.co.za including any content and services offered on www.sourced4paws.co.za (the “ Website”) whether as a guest or an account holder.

By clicking to accept the Terms and Conditions, when the option is made available to you, you accept and agree to be bound and abide by these Terms and Conditions as well as our Privacy Policy.

Changes To the Terms and Conditions

Due to the market, we may revise and update these Terms and Conditions is at our discretion, changes occur with immediate effect. The onus falls on you, the user, to check the Terms and Conditions page regularly to avoid misunderstandings, changes made are binding onto you. Kindly ensure you remain up to date.

  1. Due to the nature of the products, unless you have received a product with defective packaging, we will not issue you with a refund on the products. You shall need to contact Sourced4Paws within one working day of receipt. We will investigate and decide on replacement, this cost of replacement will be for our account.
  2. Goods listed on the website is subject to availability. Should a specific product be unavailable, Sourced4Paws will be in contact with you to offer an alternative.
  3. Payment needs to be made within 24 hours of purchase, otherwise Sourced4Paws holds the right to cancel the order without warning.
  4. Methods of payment accepted are through a payment portal Payfast, or by means of EFT, by which banking details will be provided for on the invoice.
  5. Once the order has left the Sourced4Paws factory or warehouse, it cannot be cancelled.
  6. Should you not be entirely satisfied with the product you received, you are able to contact Sourced4Paws within 5 working days with the reason that you are not entirely satisfied. Should the reason be a legitimate one, we will investigate it further. Products will need to be sent back to Sourced4Paws at your cost within 5 working days.
  7. If you have received the incorrect order, the onus is on you to contact Sourced4Paws within one working day. We shall verify, and where applicable, we will arrange to exchange the incorrectly delivered product for the correct item/s.
  8. Agreement of sale between Sourced4Paws and the customer is only valid once payment has been made and funds reflect in our bank account. Until such time, the goods remain property of Sourced4Paws.
  9. Delay in delivery / collection is not grounds for cancellation of the order or a refund.
  10. No collection or delivery time will be communicated until payment has been received.
  11. Sourced4Paws has taken all the necessary steps to protect your personal information in terms defined by the Promotion of Access to Information Act 2 of 2000 and the Protection of Personal Information act 4 of 2013.
  12. Sourced4Paws respects your privacy, and this means that any information collected on our website and in the course of normal business will be kept strictly confidential and will only be used to process your order and to communicate changes or inform you of any new products that we may have available, your information will not be sold to any third party.
  13. Sourced4Paws endeavours to keep all products on the website as accurate and up to date as possible, however, should a technical or human error occur, Sourced4Paws accepts no liability for the completeness of information provided on the website. Neither does Sourced4Paws accept responsibility for any adverse reactions that our products may cause.
  14. All our handling of raw materials and products are processed in a tightly controlled factory, which includes elements from supply, any defrosting, all processing, freezing and delivery.
  15. Sourced4Paws supplier endeavours to ensure that the products are of high quality within their capabilities and follow and exceed regulated requirements in this regard.
  16. Sourced4Paws cannot be held responsible or liable for any damage or harm this may cause to you and/or your pets.
  17. The purpose of this website is to be used by customers who wish to view and purchase products, if it not a means for fraudulent or speculative transactions or to copy, republish, reproduce or redistribute any of its images or content.
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